Consumer
Healthcare
Data-driven Scalable Growth in Veterinary Healthcare
March 27 2025
How a Leading Clinic Group Replaced Fragmented Reporting with a Unified Performance Platform
A European veterinary group partnered with Singulier’s data transformation arm, Graphite, to overhaul its data infrastructure. By building a single source of truth and deploying standardised dashboards across multi-location clinics, the business enabled faster decisions, leaner operations, and scalable governance.
The Business Challenge
Rapid M&A had created a network of over 150+ clinics with inconsistent systems, manual reporting, and limited operational visibility. The business needed to standardise data, improve decision-making, and unlock cost efficiencies to support continued growth.
The Solution
Singulier mobilised a multi-disciplinary team across digital strategy, media, UX, CRM, and reputation management to lead a coordinated recovery and performance plan:
Built a Scalable Data Platform
Automated data flows across clinics to centralise reporting and reduce manual effort.
Deployed Performance Dashboards
Gave clinic directors access to real-time KPIs, improving local accountability and execution.
Standardised Master Data
Unified clinic information to support cleaner reporting, better purchasing, and cross-site governance.
Delivered Cost Efficiencies
Streamlined licensing and reduced reporting overhead through automation and platform optimisation.
The Results
Improved Data Access and Execution
Real-time dashboards enhanced local decision-making and alignment across the network.
Productivity Gains Through Automation
Freed up time across HQ and clinic teams by eliminating manual reporting and data consolidation.
Cleaner Governance and Purchasing Insight
Standardised data structure enabled better control and spend visibility at group level.
Recurring Platform Savings
Streamlined licensing and reporting processes led to meaningful, recurring cost reductions.
Enabling Data-Led Transformation in Multi-Site Healthcare
Singulier and its data transformation arm, Graphite, helps investors and management teams professionalise data foundations in multi-site and medically governed businesses. From platform design to performance governance, our work unlocks control and scalability in environments where local execution matters. Our approach blends operational rigour with strategic clarity—built for complex, decentralised networks.
